FAQ

What are your rates?

Since all images and orders are unique, we would like to see desirable high-resolution photos with a brief description of what you need to improve. Even if you are not sure what you want to do with the photos, we will offer a solution and improvements. After consideration, We will provide a quote and delivery time for the project. We will work with your files to achieve the best results.

Do you offer test image retouch for free?

Yes, we do. The special offer is only for new customers, a sample test photo is free.

What resolution and format of files do you require?

Raw’s, Jpg, Jpeg, Tiff, Psd, Psb, then the higher resolution than better.

What payment methods do you prefer? 

We prefer PayPal, Payoner, direct bank transfer, and Upwork.

How much time do you need for completing the job?

All orders need a different work time. For example, an order with 5-10 photos will take 24-48 hours.

What transfer method I can use to send you the files for retouch or quote? 

Please be able to use any file transfer method that is convenient for you. For instance Dropbox, Google Drive, Wetransfer, or email.

What if I prefer confidentiality with my photos and don’t want you to use before/after photos on social or website media? 

We value our reputation and don’t use any photos without preliminarily of our client.

How I will receive the proofs of retouched photos?

We will provide the proofs in high resolution using watermarks using Wetransfer, Dropbox, or Google drive. 

How I will receive the retouched final photos?

Same day or next day after that all payments will complete. 

Will you possibly provide the rush service?

Yes, it’s possible, order will have a surcharge fee, fee depending on the amount of the job and when the order is placed. 

What if I need to cancel or hold the retouching service? 

Once your task is in progress you need immediately to contact me for discussion regarding payment of the already completed part of the order. 

When I can contact you? 

Feel free to send messages any time to me, usually we respond within one business day.

 

We are almost always available and ready to help you, going above and beyond to make your project successful!